Customer Service

Ordering Online

Submit your order securely to us via this website. Visit us again after you have placed your order to view your order history. You can even choose to use our free shipping or pick up your order in the store!

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Ordering By Phone

Call us at Phone: (708) 974-5716, during our business hours. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policy

Moraine Valley Community College Bookstore is proud to offer you free shipping. All of our shipments are professionally packed to ensure the safety of your items in route. We also ship to Tinley Park and Blue Island locations.

On average, your order will be received in 1 - 2 Business days. During August or December, delivery time may take longer.

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Refund Policy

Textbook Refund Policy

Class Length Percent of Refund From Start of Class
1-2 Day No Refunds
3-6 week 100% 2 days
7-17 week 100% 5 days

*You must have Your Receipt and Schedule to Receive a Refund

Textbooks purchased or rented after the refund period are ineligible for a refund.
All Textbooks must have the components unopened with the package for full refund.

Students deciding not to purchase inclusive access course material through course fee, can opt-out of the program by going to their course in Canvas and click “OPT-OUT” within five days from the start of the class. After opting-out, students will no longer be able to access online materials for their classes. To opt-in again, students must contact the bookstore at

OPT-OUT is not the same as dropping a course, if students decide not to attend the class they must drop the course online by accessing MVConnect or in person at the registration office.

Merchandise Refund Policy

Clothing Merchandise must be in new condition and with price tags attached for refund. It needs to be refunded within 5 days of purchase date.
Open software will not be returnable.
Reference books can be returned within 2 days from date of purchase.
Non-textbook items, including unopened multimedia, may be returned/exchanged with receipt within 5 calendar days. Merchandise must be in new and saleable condition.
Opened videos, disks, and cassettes may be exchanged only for replacements of the original item.
Defective items, including textbooks with a receipt, can be exchanged within 5 days of purchased.

Credit Card/Check Refund Policy

If the original purchase was made by credit card, a refund will be issued only to that credit card. No cash will be given.

If the original purchase was made by check, a gift card will be issued that you may redeem for cash in two weeks from the written date on the check.

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Contact Support

Contact us anytime with questions or concerns via email at:

You can also contact our customer service department at: Phone: (708) 974-5716

Support Contact Form * required fields

Our support staff will respond within 24 hours.

Verification Code

Enter the verification code as it is shown in the image above.

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