Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

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Ordering By Phone

Call us at (708) 974-5716. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

Regular Store Hours:
Mon-Thur 8:00AM - 8:00 PM
Friday 8:00AM - 5:00 PM
Sat & Sun Closed
Call to check in for Summer & Holiday Hours

 

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Refund Policy

You Must Have Your Receipt to Receive a Refund

3-6 Week Class 100% 5 Days from the Start Of Class 6-8 Days 50% Start Of Class

7-14 Week Class 100% 7 Days from the Start Of  Class 8-10 Days 50% Start Of Class

15-17 Week Class 100% 10 Days from the Start Of Class 11-13 Days 50% Start Of Class

TextBooks for 1 Day Classes are non-returnable

TextBooks purchased after the Refund Policy are ineligible for a Refund

 

Textbooks:
 

Textbooks purchased the last week of classes or during examination periods are ineligible for refunds/exchanges.
  • CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
  • New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.
  • Used books must not include any additional highlighting, writing, drawings etc.
  • Packing list and completed returns form must be included with each return.

Packing list and receipt must be included with each return. Returns missing this information can not be credited.

Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Moraine Valley Community College Bookstore has refunded your money. Ship your return to the following address:

Moraine Valley Community College Bookstore
9000 W. College Parkway
Palos Hills, IL 60465

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable. No credit is given for lost or damaged packages in route to Moraine Valley Community College Bookstore. Please insure and track your package. Returns to Moraine Valley Community College Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

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